mc20 Privacy Policy — User Data Protection
Your privacy is our priority. This document explains how mc20 collects, uses, stores, and protects the personal data of our Malaysian users.
Last updated: January 2026
What Information We Collect
When you register or use the mc20 platform, we collect several categories of information to ensure our services operate correctly and securely. The types of data we may collect include:
Personal Account Information
- Full name, date of birth, and identification number (IC or passport);
- Email address, phone number, and residential address;
- Information submitted during the registration or identity verification process.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment-related information such as your local bank details or the e-wallet you use. Full card numbers are not stored on our servers — they are processed through a secure, encrypted payment system.
Device and Browser Information
- IP address, device type, operating system, and browser version;
- Access log data including dates, times, and pages visited;
- General location data (state/region) based on IP address.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, and interactions with the user interface. This data is used to enhance user experience and detect any suspicious activity.
How Your Information Is Used
Mc20 only uses collected information for legitimate purposes directly related to the operation of the platform. The primary purposes for using your data include:
- Account management — create, verify, and maintain your user account;
- Transaction processing — process deposits, withdrawals, and all financial activity in RM;
- Platform security — detect unauthorised login attempts, fraud, and suspicious activity;
- Legal compliance — fulfil applicable legal and regulatory requirements in Malaysia;
- Service improvement — analyse usage patterns to improve user experience and platform performance;
- Service communications — sending important notices related to your account, security, or policy changes.
Mc20 will not use your data for marketing purposes without your consent. You can opt out of promotional communications at any time through your account settings.
How We Use Cookies and Tracking
The mc20 platform uses cookies — small text files stored in your browser — to enhance the functionality and security of your experience. The types of cookies we use are as follows:
Essential Cookies
Required for core platform functions such as login session authentication, language preferences, and security. These cookies cannot be disabled as they are essential to your account security.
Analytical Cookies
Helps us understand how users interact with the platform — which pages are visited most, time spent, and links clicked. This data is collected in aggregate and does not directly identify individuals.
Managing Cookies
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect mc20 platform functionality, including your ability to stay logged in.
Data Storage, Security & Third-Party Sharing
Data Security & Storage
Mc20 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Personal data is stored in a secure server environment with strict access controls. We conduct regular security reviews to ensure data protection remains effective.
Data retention periods depend on legal and operational requirements. Data for active accounts is retained for the duration the account remains active, plus any period required by applicable law. Following account closure, we will delete or anonymise your data within a reasonable timeframe unless we are legally required to retain it longer.
Sharing Information with Third Parties
Mc20 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary data with:
- Payment providers — to securely process deposit and withdrawal transactions in RM;
- Technical service providers — who assist in operating the platform infrastructure under strict confidentiality agreements;
- Legal authorities — where required by a court order or valid legal obligation.
All third parties we work with are required to uphold data security standards equivalent to mc20's policy.
Your Rights as a User & How to Contact Us
As an mc20 platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Submit your request to our support team and it will be processed within a reasonable timeframe.
Right to Rectification
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. To update your account details, log in to your account or contact our support team.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. Please note, however, that we may be required to retain certain data in accordance with legal obligations or for the purpose of resolving any outstanding disputes.
Changes to This Privacy Policy
Mc20 reserves the right to update this privacy policy at any time. The latest version will always be available on this page. Continued use of the platform after changes are published will be considered your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding your data privacy, please reach out to the mc20 support team by email at [email protected]. We are committed to providing accurate and helpful responses in a timely manner.
For general questions about the platform, you may also refer to the FAQ us for a prompt response.
Your Data Is Safe With Us
Mc20 puts the safety and privacy of every Malaysian user first. Create an account today and enjoy a secure, transparent, and trustworthy entertainment experience.